Terms of service

Terms & Conditions

Welcome to Crafty India. By accessing our website or placing an order with us, you agree to the following Terms & Conditions.

1. General

Crafty India operates this online store and offers products and related services subject to these terms. We may update these terms from time to time as our services or applicable requirements change.

2. Products & Information

We make reasonable efforts to display product descriptions, specifications, images and other information accurately. However, colours or appearance may vary slightly depending on device displays, photography and product batches.

Product availability is subject to stock.

3. Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated. Applicable taxes are included or charged as displayed during checkout.

Payments may be processed through third-party payment providers available on our website.

We reserve the right to correct genuine pricing, typographical or product-information errors.

4. Orders

An order is subject to acceptance and product availability. We may contact you if additional information is required to process an order.

In exceptional circumstances, an order may be cancelled if a product becomes unavailable, a payment cannot be verified, or there is an obvious pricing/listing error. Where payment has already been collected for a cancelled order, an applicable refund will be processed.

5. Shipping & Delivery

Order processing, shipping timelines and delivery conditions are governed by our Shipping Policy.

Delivery estimates are approximate and may be affected by courier operations, weather, public holidays, remote locations or other circumstances outside our reasonable control.

6. Returns, Replacements & Refunds

Returns, replacements, cancellations and refunds are handled according to our Return & Refund Policy.

Customers should inspect their order after delivery and contact us within the applicable return period if there is an eligible issue.

7. Customer Information

You agree to provide accurate and complete information when placing an order, including your name, delivery address, phone number and other information required to fulfil your purchase.

8. Intellectual Property

Website content including branding, graphics, text, layout and other original material belonging to Crafty India may not be copied, reproduced or commercially used without permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

9. Prohibited Use

You must not use our website for unlawful activities, fraudulent transactions, attempts to interfere with website security, or any activity prohibited by applicable law.

10. Third-Party Services

Our store may use third-party services for payments, shipping, analytics and other functionality. Their services may also be subject to their respective terms and policies.

11. Limitation of Liability

To the extent permitted by applicable law, Crafty India will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits rights or remedies that cannot legally be excluded under applicable Indian consumer law.

12. Governing Law

These Terms & Conditions are governed by the applicable laws of India. Any disputes will be subject to the jurisdiction applicable under Indian law.